How we work

The Sussex Police & Crime Commissioner and Chief Constable work within the following policies. These are reviewed annually (unless otherwise stated). 

Information about our other policies and procedures is available below.

Complaints Procedures

You can read a copy of our Complaints Procedure here. Should you wish to submit a complaint to the office please download a copy of this form. Please email a copy of completed form to, or alternatively you can post your form to:

OSPCC, Sackville House, Brooks Close, Lewes, BN7 2FZ

You will find information about how we handle complaints and the rest of our Complaints Policy here


Subject Access Requests

Unless a Subject Access Request relates to one of a small number of special categories of information, the maximum fee that can be charged for dealing with it is £10. Different fee limits apply where the request concerns health or educational records or credit files.

Charging regimes and policy

Most Freedom of Information Requests are free of charge, however there might be a small fee for photocopies or postage.

This is covered in the national legislation.

Policies and procedures for procurement and commissioning arrangements

Our Procurement process is covered within the Financial Regulations.

More information on commissioning can be found under our Commissioning page here.

Within this section you can also find out information relating to:

  • Victims Services
  • Community Safety
  • Restorative Justice

Information about funding made available from the Sussex Police & Crime Commissioner via the Community Safety Fund and Victims’ Services Fund is available here.

Policies and procedures for provision of services

For information on how we handle requests for information, please visit the Freedom of Information section of our website.


There is currently a review of the business classification scheme for the management of information.

Records Management and Personal Data Policies

The OSPCC has a Records Management and Disposal Policy, and a schedule for the maintenance of its records.

Policies and Procedures for the Employment of staff

The Office of the Police and Crime Commissioner (OSPCC) follows the same employment procedures as Sussex Police.

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