Complaints

In order for you to feel safe, and for Sussex Police to provide the best possible service, this procedure has been produced to make it easier for you to make a formal complaint against the Police & Crime Commissioner (PCC), their Office (OSPCC) and Sussex Police.

Please note that the Office of the Sussex PCC cannot investigate anonymous complaints. All complaints need to be made in writing. Neither the PCC nor their Office will enter into correspondence with individuals who have used foul or abusive language.

Complaint against the Office of the Sussex Police & Crime Commissioner (OSPCC)

If you wish to make a complaint against a member of the Sussex PCC's staff (including contractors), its policies or practices, or volunteers working on behalf of the Office of the Sussex PCC you must do so in writing to:

The Chief Executive (Monitoring Officer)
Office of the Sussex Police & Crime Commissioner
Sackville House
Brooks Close
Lewes
East Sussex
BN7 2FZ

If your complaint relates to the Chief Executive you may write directly to the Office’s Solicitor at the above address.

Complaints against the PCC are considered by the Clerk to Sussex Police & Crime Panel, on behalf of the Panel. More information can be found on the Panel’s website.

You should send your complaint to:

Ninesh Edwards – Senior Advisor
Sussex Police & Crime Panel
Room 21
Ground Floor, West Wing
County Hall
Chichester
PO19 1RQ

Complaints against the Chief Constable

The Office of the Sussex PCC has a statutory duty to consider complaints against the Chief Constable of Sussex Police only.

If you wish to make a complaint against the Chief Constable of Sussex Police you must do so in writing to:

The Chief Executive (Monitoring Officer)
Office of the Sussex Police & Crime Commissioner
Sackville House
Brooks Close
Lewes
East Sussex
BN7 2FZ

Complaints against Sussex Police officers, staff and/or policies and procedures

The Office of the Sussex PCC has a role in monitoring how the police respond to complaints, it is not however involved in the investigation of such complaints. Complaints against Sussex Police will be forwarded by the Office of the Sussex PCC to the Professional Standards Department of Sussex Police, who will respond directly.

You also have the right to make a complaint against Sussex Police direct to the Independent Police Complaints Commission (IPCC). Information on the work of the IPCC and the complaints process can be found on the IPCC website.

IPCC recommendations

Following the introduction of regulations to support the Anti-social Behaviour, Crime and Policing Act, the Independent Police Complaints Commission (IPCC) are required to publish the learning recommendations and responses on their website. All recommendations made after 1 October will be published on the IPCC’s website. There have been no recommendations made to Sussex Police & Crime Commissioner or Sussex Police since this time.

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